C.I.E.F Worldwide Hiring! Customer Success (Mandarin Required) in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Requirements

• Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
• Monitor shipments for timely delivery.
• Communicate with internal and external parties about customer deliveries.
• Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
• Contribute to enhancing overall customer experience.
• Collect customer feedback for product and service improvement.
• Ensure smooth communication with customers by working with different teams.

Responsibility

• Candidate must possess at least a SPM / STPM / Certificate or Diploma in Logistic/Supplier Chain or any related field.
• Min 1 year of working experience in the same field (Logistics / Supply Chain/ Transportation/Customer Service/Customer Success/Sales/tele-sales) is an added advantage.
• Good at reading and writing in Mandarin and English are mandatory

Salary

RM 2300 – RM 2500