ServeDeck Innovation Hiring! OPS Support Intern in Federal Territory, Earn up to MYR 1,200 - Ricebowl

Company Culture and Environment:
At ServeDeck, we offer an open, modern, and flexible working environment with a fun atmosphere. As an intern, you will have the opportunity to gain hands-on experience with cutting-edge technologies while being supported by your teammates and team lead. You will also get valuable exposure to niche domain knowledge.

Objectives
As an OPS Support Intern, you will be the first point of contact for our customers and resolving basic technical issues. You will ensure customer satisfaction by delivering prompt and professional support via chat and email. This role offers a valuable opportunity to gain hands-on experience in customer support processes and technical troubleshooting.

OPS Support Intern
1. Customer Support:

• Respond to customer inquiries via chat and email in a timely and professional manner.
• Provide accurate information and guidance on company products and services.

2. Technical Troubleshooting:

• Identify, troubleshoot, and resolve basic technical issues reported by customers.
• Ensure clear communication to customers regarding issue resolution steps.

3. Issue Escalation:

• Escalate unresolved or complex technical issues to Level 2 (L2) support, providing all necessary details for a seamless handover.

4. Ticket Management:

• Adhere to established processes to log, track, and update support tickets in the ticketing system.
• Ensure tickets are resolved within the defined Service Level Agreement (SLA).

Requirements:

• Educational background in Computer Science, Information Technology or equivalent.
• Excellent communication skills, both written and verbal, with a customer-focused attitude.
• Basic understanding of troubleshooting methods and technical processes.
• Ability to multitask, priortize, and manage multiple support cases.
• Willing to learn and adapt quickly to new tools, processes, and technologies.

Visit our Website ************* for more information about the company or our Linkedin profile at ServeDeck Innovation Sdn Bhd.

Pay: RM1,000.00 - RM1,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• How long is your internship period?

Education:

• Bachelor's (Required)

Location:

• Kuala Lumpur (Required)

Work Location: In person