Alpsoft Technologies Pte. Ltd Hiring! IT Helpdesk Internship in Southwest (Singapore), Earn up to SGD 1,500 - Ricebowl

Job Responsibilities

• Provide first-level troubleshooting and support for company systems, including workplace devices, servers, networks, Microsoft 365, Secure Access Service Edge (SASE), and Point-of-Sale (POS) systems.
• Monitor security events and promptly report any abnormalities.
• Track server and network performance to ensure system availability and stability.
• Assist with password resets and account unlocks.
• Perform initial log analysis and route issues to higher-tier support or the appropriate Resolver Team.
• Record and manage all transactions and cases within the Service Management System.
• Send broadcast notifications to relevant stakeholders when required.
• Provide timely status updates and follow up on escalated cases until closure, in line with service level agreements (SLAs).
• Ensure all daily tasks are carried out in accordance with Standard Operating Procedures (SOPs).

Pay: $1,000.00 - $1,500.00 per month

Work Location: In person