SRG Asia Pacific Sdn. Bhd. Hiring! Internship Technical Service Support in Federal Territory, Earn up to MYR 500 - Ricebowl

Key Responsibilities:

· Assist with troubleshooting and diagnosing technical issues reported by clients or internal teams.

· Provide first-level support and escalate more complex issues to senior technical staff.

· Help in testing and validating software and hardware products, ensuring they meet quality standards.

· Assist in preparing and updating technical documentation, user guides, FAQs, and knowledge base articles.

· Participate in system configurations, updates, and installations, under supervision.

· Conduct routine checks to ensure system integrity and identify potential issues.

· Collaborate with cross-functional teams to improve internal processes and workflows.

· Assist in handling service requests via phone, email, or ticketing systems, ensuring a positive customer experience.

· Participate in team meetings and provide input on service improvement initiatives.

· Learn and develop knowledge in the company’s technologies, tools, and processes.

Job Type: Internship

Pay: From RM500.00 per month

Benefits:

• Flexible schedule

Work Location: In person