Clinic Manager

Clinic Operations

• Ensure smooth day to day operations of the branch in accordance with the direction provided by management
• Support and cross cover all levels of roles required in the branch when required
• Improve & ensure great hospitality and total customer satisfaction
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers
• Ensure overall cleanliness and the clinic and conformance to the Health & Safety regulations as required by authorities
• Manage clinic facilities, equipment, supplies and resources in relation to cost management
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Collate report every end of the month
• Design and implement business strategies to help the clinic meet organizational goals
• Manage and ensure sales revenue & KPIs of the branch are met.

Staff Management

• Provide leadership, support and guidance to all staff to improve overall performance.
• Manage and allocate manpower resources
• Keep and monitor staff records and time attendance to include leave and sick days
• Oversee and appraise staff performance
• Arrange staff induction, training and development
• Encourage and develop staff motivation and teamwork
• Execute productivity increase strategies and optimize staff and procedural value

Any ad hoc duties as assigned.