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MYR2,700 - MYR4,400 Per Month
Full Time
Brickfields, Kuala Lumpur
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Posted 3 months ago • Closing 13 Jul 2023
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Requirements
Who are we looking for?
- Candidate must possess at least SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Two (2) years of work experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Strong time management skills and motivation to exceed expectations.
- Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
- Excellent verbal and written communication skills in English and the language of the supporting market.
- Comfortable working with computers and multiple systems.
Responsibilities
What’s your mission?
- Handles and responds to customer inquiries and complaints through phone, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
- Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives
- Solve problems and analyze accurately with appropriate speed
- A demonstrated commitment to the call centre values
- Adaptable, with high tolerance level and ability to handle various changes and needs of operations
- Ensure diligent follow up and fulfill promises made to customer / internal functions
- Establish and maintain good relationships with customer
Benefits
Top reasons to work with TDCX.
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 340+ industry awards
Additional Benefits
- Training Provided
- Allowance Provided
- 5 Working Days
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