(Background Check Industry) Customer Service (Mandarin Speaker)

Startek

Fresh Graduates
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Full Time

Petaling Jaya, Selangor

Fresh Graduates

Fewer than 10 applicants. Your chances are good!

Posted a day ago • Closing 30 Dec 2022

Fewer than 10 applicants. Your chances are good!

Requirements

To be successful in this role, you will need to have:

  • Candidate must possess at least an SPM and above.
  • Required language(s): English & Mandarin (spoken).
  • Fresh graduates who are interested to start their career in a call centre are also encouraged to apply – TRAINING Provided
  • 9 working hours and includes of 1-hour lunch for rest.
  • Applicants must be willing to work in Ara Damansara.

Responsibilities

As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

If this sounds like something you may be a good IT for, Read ON!!

You will play an important role in:

  • To handle backend job (70%) & customer service job (30%)
  • Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Benefits

  • 5 working days in a week
  • EPF & Socso
  • Annual leaves
  • Medical leaves
  • Quarterly staff recognition and appreciation
  • Rest & relax area
  • Staff recognition and appreciation
  • Free Shuttle Van back and forth between Ara Damansara Lrt Station and office.

How this career will benefit you:

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • STAR – System for Appraisal & Rewards – The STAR training is to help Startek employees to identify their weaknesses and to develop future leaders for the company.
  • Additional benefits - Shift allowances, Performance incentives, and Overtime claims

Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon.

Additional Benefits

  • Training Provided

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About Company

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Startek

Customer Service / Helpdesk

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About Company

jobs in Startek

Startek

Customer Service / Helpdesk

View Company ▶