As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
If this sounds like something you may be a good IT for, Read ON!!
You will play an important role in:
- Handling inbound and outbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.