RM 3800+ Cantonese Mandarin Speaker Customer Care Support (KL) (Food Delivery)

Global Outsourcing Company

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Full Time

Kerinchi, WP Kuala Lumpur

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Posted a month ago • Closing 11 Aug 2022

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Requirements

  • Proficient in Cantonese, Mandarin and English
  • At least 1 year of customer service experience is a preferred. 
  • Must be able to work between 10am to 2am (9 hours per shift including 1 hour break)
  • Must be able to work on 5 working rotational days including weekend & Public holiday
  • Open to SPM, diploma and degree holder with a customer mindset.
  • Good communication, analytical & problem solving skill
  • Must have no issue to work at Bangsar South, KL.
  • Possess own transportation
  • Able to join on 11 July or 1 or 8 August 2022

Responsibilities

  • Handle inbound and outbound telephone calls, emails and other relevant administrative tasks effectively and efficiently.
  • Provide first level technical support using documented procedures and available tools.
  • Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
  • Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
  • Keep our customers informed about our line of products and services, and how best to consume them.

Benefits

  • Salary Package: Up to Basic RM 4,000  +  Night shift allowance up to RM 300 + KPI allowance  up to RM 250
  • Opportunity to be promote to higher level
  • Fun and amazing working environment (Multinational Company) + Good Management Team
  • Free Training with basic salary paid
  • Annual Leaves  + EPF + SOCSO

 

Additional Benefits

  • 5 Working Days
  • Overtime Pay
  • Shift Allowance
  • Training Provided

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Global Outsourcing Company

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

View Company ▶