Customer Support Specialist (Cantonese and Mandarin Speaker)

Startek

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Full Time

Petaling Jaya, Selangor

Fresh Graduates

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Posted 3 days ago • Closing 17 Aug 2022

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Requirements

  • Ability to communicate in Mandarin, Cantonese, and English.
  • 5.5 working days
  • Interactive personal skills and customer environment as well as adapt to change
  • Ability to work in a fast paced environment
  • SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.
  • You are required to work on rotational shifts.
  • Working experience in the service industry will be an added advantage for this position.

 

Responsibilities

As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If this sounds like something you may be a interested for, Read ON!! You will play an important role in: 


  • Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA. To be successful in this role, you will need to have

Benefits

  • EPF & Socso
  • Annual leaves
  • Medical leaves
  • Quarterly staff recognition and appreciation
  • Rest & relax area
  • Free shuttle Van from LRT to office.


How this career will benefit you: 

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • STAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.

Additional Benefits

  • No Shift Rotation
  • Training Provided
  • Near to Public Transport

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About Company

jobs in Startek

Startek

Customer Service / Helpdesk

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About Company

jobs in Startek

Startek

Customer Service / Helpdesk

View Company ▶