- Jalan Raja Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50480

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
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Requirements
Fresh graduates are encouraged to apply.
Candidates with 0–3 years of Customer Service or Call Centre experience are preferred.
Excellent verbal and written communication skills.
Comfortable working 24/7 rotational shifts, including weekends and public holidays.
Familiar with CRM/contact centre systems is an advantage.
Customer-focused with strong problem-solving skills.
Responsibilities
Handle inbound/email/chat customer enquiries professionally and provide prompt, accurate solutions.
Resolve customer issues while ensuring an excellent customer experience.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve complex customer enquiries.
Stay updated on company products, policies, and procedures.
Ensure compliance with contact centre quality standards and KPIs.
Educate customers on the company's products and services.
Job Requirements
Benefits
Skills
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
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