Agensi Pekerjaan Ideal Reliance Hiring! Contract Customer Success Specialist in Selangor, Earn up to MYR 3,000 - Ricebowl

Qualifications and Requirements:

• Graduates with Bachelor Degree in related field.

• Strong proficiency in English (read/write/speak).

• Effective communication skills to manage customer enquiries, explain processes, and handle both simple and complex questions.

• Basic to intermediate Microsoft Office skills (Outlook, Excel, Teams, Word) for daily operations, reporting, and coordination.

• Attention to detail and accuracy, especially for transactional, invoicing, and compliance‑related tasks.

• Ability to follow standard procedures while exercising judgment within defined guidelines.

• Stakeholder collaboration skills to work effectively with Sales, Marketing, CO, and cross‑functional teams.

Job Details:

• Work Location: Sunway Square, Bandar Sunway

• Contract Duration: 12 months

• Working Hours: 9.00am to 6.00pm, 5 days per week

• Offered Salary: Up to RM 3,000

• Open to fresh graduates

Responsibilities:

• General Inquiries: Handle new business, provide end to end guidance for potential new customers to apply account with the company.

• Marketing campaign: To handle and resolve all queries relating to marketing activities.

• Transaction at station: Troubleshoot and resolve transaction related issue at station which may be due to various reasons.

• Online Service Support and Setup: Support and proactively encourage uptake and utilization of online services. Act as first level support for system interface issues and errors. Provide guidance to customers for online system navigation. Assist in online services registration for system-to-system setup with existing customers. Assist to set up new user and amend existing user details in online system.

• Card Order and Account Management: Create card as required. Take ownership of delivery status enquiries and troubleshooting.

• Manage account master data amendments and enquiries. Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.

• New customer account Setup. Perform due diligence check on new customer. Follow up with customer on require supporting document. Set up customer account in the system. Complete the customer account set up and issue card.

• Data Integrity Management: Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA.

• Contract Management: Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the company standards & guidelines. Execute contract legal and fiscal requirements, working with local legal focal Follow-up directly with customers on missing contract documentation Ensure contracts are signed and stored in line with local country requirements. Review contract performance as part of SCM process. Own contract documentation archiving and termination of customer contracts.

• EPF
• SOCSO
• Medical and Hospitalisation Leave
• EIS
• Medical Insurance