Lifework HR Services Hiring! Contract Customer Care Executive in Selangor, Earn up to MYR 4,500 - Ricebowl

Qualifications & Requirements

• Degree in any discipline. Fresh graduate is encouraged to apply.

• At least one (1) year working experience in contact center or customer support related field.

• Proficient in relevant computer applications like MS Office.

• Demonstrate excellent communication and problem-solving skills.

• Highly motivated and result-oriented team player with good interpersonal skills.

• Able to work independently and as a team.

• Have pleasant disposition and attitude.

• Ability to handle stressful situations appropriately.

• Able to work on rotational shifts and public holidays – Singapore Public Holiday

Job Responsibilities

• Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.

• As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.

• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.

• Able to work independently as well as part of a team including shift rotation.

• Able to multitask and leveraged to other support / function based on business requirements.

• Correctly identify call type, utilize appropriate system resource and adhere to logging procedures.

• Processing of consumables and supplies orders for customers.

• Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct.

• Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• 5 Working Days