Bandoru Hiring! Internship For Customer Service in Selangor, Earn up to MYR 1,000 - Ricebowl

Currently pursuing or recently completed a Bachelor's Degree in a relevant field (e.g., Business Administration, Communications, Marketing).

No prior professional experience required; this is an internship position.

Excellent verbal and written communication skills in both English and Bahasa Malaysia.

Demonstrated ability to empathize with customers and understand their needs.

Proven patience and a calm demeanor when dealing with challenging customer interactions.

Strong active listening skills to fully comprehend customer issues.

Basic understanding of problem-solving techniques and a willingness to learn.

Ability to work effectively in a team environment and contribute to a positive company culture.

Familiarity with basic computer applications (e.g., Microsoft Office Suite).

A genuine interest in sustainability and the fashion industry is a plus.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and order status.

Provide exceptional customer support by actively listening to customer concerns, demonstrating empathy, and offering effective solutions to resolve issues and complaints.

Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.

Assist customers with navigating the company website, placing orders, and understanding return/exchange policies.

Collaborate with other departments, such as sales and logistics, to ensure a seamless customer experience and to escalate complex issues when necessary.

Proactively identify opportunities to improve customer satisfaction and retention by gathering feedback and suggesting service enhancements.

Stay up-to-date on product knowledge and company policies to provide accurate information and guidance to customers.

Handle customer feedback and complaints with patience and professionalism, aiming to de-escalate situations and find mutually agreeable resolutions.

Contribute to team goals by participating in training sessions, sharing best practices, and supporting colleagues.