Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Contract Technical Support Specialist in Pulau Pinang, Earn up to MYR 3,900 - Ricebowl

KNOWLEDGE / EXPERIENCE / PERSON PROFILE

Diploma in Mechanical/Electrical/Electronics/Mechatronics/Production/Industrial/Instrument and Control

Capable to work in shifts

Demonstrated experience in a manufacturing or service-based industry (Food industry will be an added advantage)

Demonstrated equipment installation experience preferably with packaging machinery

Demonstrated experience in servicing and troubleshooting automated systems

Able to work alone at customers

Able to travel and be flexible with working days and hours

Competency

• Action Oriented

• Customer focus

• Learning on the fly

• Problem solving and root cause analysis

• Logical and analytical thinking

• Technical and soft skills

Responsibilities:

• Installation / commissioning of equipment in scope at customer’s plant.

• Attending breakdowns or machine issues and working to resolve for customer’s complete satisfaction.

• Provide maintenance to the equipment as per customer’s service agreement or sales contract.

• Actively promoting and “selling” service agreements and spare parts.

• Actively scout for field service opportunities not only to promote service sales, but also to increase time utilization.

• Conducting equipment audits with application specialist or sales Department. Ensuring the machines settings are optimal.

• Developing a strong customer relationship to expand our existing equipment and service business.

• Recommending the required spare parts stock, following up and identifying any gap.

• Strict compliance with SEE policy regarding personal and machine safety.

• Preparing and distributing service reports for all service work undertaken.

• Maintaining and updating all records related to customer’s equipment.

• Suggest equipment improvement to the Engineering team, based on field experience.

• Reading and understanding mechanical assembly drawings, bill of materials, electrical schematics, etc