PERSOL Workforce Solutions Malaysia Hiring! Contract Logistics & Transportation : Air Freight Export Customer Service in Pulau Pinang, Earn up to MYR 3,300 - Ricebowl

Position : Air Freight Export Customer Service

Industry: Transport and Logistics

Work Location: Solaria Square, 11900 Bayan Lepas, Penang

Work arrangement: Onsite

Employment Type : 6 months contract with PERSOL

Salary: RM2,800 - RM3,300 (based on experience & skills)

What We’re Looking For

• Diploma in Business, Administrative Management, or equivalent

• Minimum 2 years’ experience in logistics, transportation, or freight forwarding

• Strong phone handling skills with excellent communication and active listening abilities

• Ability to multitask, prioritize, and manage changing operational demands

• Service‑oriented mindset with good interpersonal skills

• Comfortable with computer systems and record maintenance

• PowerPoint skills are an added advantage

• Willingness to work on weekends and public holidays, when required

How to Apply?
Send your resume to ************* OR ************* OR *************

Job Overview

This position is responsible for responding to inbound calls, emails and make outbound call as necessary to resolve customer concerns or inquiries. Managing and coordinating pick-ups, deliveries, observing timelines and maintain high customer satisfaction. This individual must have well-rounded computer skills as well as maintain the ability to communicate effectively and professionally with drivers, customers and warehouse personnel.

What You’ll Be Doing

• Handle inbound calls, emails, and outbound communications to resolve customer inquiries and concerns

• Address billing issues, service requests, and general customer enquiries professionally and efficiently

• Coordinate and monitor pick‑ups, deliveries, and flight uplift, ensuring timelines are met

• Schedule delivery and pick‑up appointments with shippers and receivers, including managing cancelled or rejected orders

• Investigate issues, propose solutions within authority, and escalate to relevant stakeholders when needed

• Follow up proactively to ensure issues are fully resolved within agreed timelines

• Maintain accurate customer records, documentation, and communication logs

• Build strong, long‑term relationships with customers through clear and interactive communication

• Collaborate closely with drivers, warehouse teams, stations, and internal departments

• Support the Customer Service Manager to ensure consistent service quality

• Represent the Air Freight Export team in billing‑related meetings with partners, customers, and internal teams

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• EIS
• Medical and Hospitalisation Leave
• Allowance Provided
• Overtime Pay