UBASE Asia Hiring! Part Time Player Support Agent in WP Kuala Lumpur - Ricebowl

Skills & Qualifications:

• Experience in customer support, preferably within the gaming industry or a related technical field

• Knowledge of gaming platforms, genres, and popular titles.

• Strong problem-solving abilities with a focus on providing solutions.

• Excellent written communication skills for responding to players and creating documentation.

• Ability to work independently and prioritize tasks in a fast-paced environment.

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) or similar platforms.

• Basic understanding of network and system troubleshooting (preferred).

• Passion for gaming and a player-first mentality.

Key Responsibilities:

• Handle inbound tickets from players, addressing issues including technical problems, gameplay concerns, and account management.

• Diagnose, troubleshoot, and provide solutions to technical issues players may encounter during gameplay or account interactions.

• Respond to player queries with clear, concise, and helpful communication through our ticketing system.

• Identify complex issues that require escalation and work closely with technical and development teams to ensure timely resolutions.

• Update and maintain internal knowledge base articles, FAQs, and guides based on recurring player issues or new game updates.

• Provide insights from player feedback and ticket trends to product, development, and community teams to improve the gaming experience.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days
• Competitive pay package and exclusive benefits.
• Breathe easy and feel inspired in our world-class, healthy workspace.
• Accelerate your expertise with guidance from senior mentors.
• Your health and future are covered: premium insurance and full security benefits.
• We provide dental and optical benefits because your well-being matters.
• A culture of celebration: regular team events and employee recognition.
• Grow with us: personalized learning plans to fast-track your career.
• Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.
• Build your career at the forefront: join Korea's #1 BPO leader.