Consistant Info Hiring! Internship in Customer Service in WP Kuala Lumpur, Earn up to MYR 1,200 - Ricebowl

Assist customers with inquiries, issues, and requests via phone, email, and chat, ensuring timely and effective resolution.

Provide accurate information about company services, policies, and procedures to customers.

Document customer interactions, feedback, and complaints in the CRM system with attention to detail.

Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.

Participate in training sessions to gain in-depth product and service knowledge.

Contribute to the development of customer service best practices and documentation.

Handle administrative tasks related to customer service operations, such as data entry and report generation.

Demonstrate empathy and patience when interacting with customers, understanding their needs and concerns.

Adapt quickly to new processes and technologies within the customer service environment.

Maintain a professional and courteous demeanor at all times when representing the company.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information about the company's secretarial, accounting, and tax services.

Assist customers in resolving issues and complaints, demonstrating empathy and problem-solving skills to ensure customer satisfaction and retention.

Maintain detailed and accurate customer records in the company's CRM system, including logging all interactions, issues, and resolutions.

Collaborate with internal teams to escalate complex customer issues and ensure prompt resolution, contributing to a seamless customer experience.

Proactively identify opportunities to improve customer service processes and contribute to the development of training materials or FAQs.

Gain a comprehensive understanding of the company's service offerings to effectively answer customer questions and provide relevant solutions.

Support the customer service team with administrative tasks, such as data entry and report generation, as needed.