Promicom Services (M) Hiring! Contract Human Resource Executive (Mandarin Speaker) in Selangor, Earn up to MYR 4,000 - Ricebowl

Qualification

• Bachelor Degree in any field

• Min 1 year working experience OR Fresh Graduates

• Fluency in Mandarin (written and spoken)

• Excellent Communication Skills

• Diagnostic and investigation skills

• Advocacy and inquiry – able to ask purposeful questions

• Problem-Solving and decision-making Skills

• Stakeholder management skills

• Ability to work on complex cases with minimal supervision

• Ability to work as a team with a One HR team mindset (across HR Operations, COE and Country HR)

• HR Advisor

• Oil & Gas Industry (Shell Malaysia)

• Working Hours: 9:00 AM – 6:00 PM | Mon – Fri (Hybrid)

• Location: Wisma Shell, Cyberjaya / Sunway Square Mall

• Contract Duration: 1 year contract (Renewable)

• Basic Salary: RM3,000 – RM3,500

• Language Allowance: RM500 (Mandarin)

Compulsory skill set(s):
- Fluency in Mandarin (written and spoken) / 普通话流利（书面和口语）

Duties :

• Provide end to end HR Operations support to employees, line managers, and local HR.

• Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.

• Management of cases according to established ways of working, including:

• Using the EIC (Employee Interaction Centre) tool to log queries and updates create tickets and ensure closure of tickets

• WIP management, keeping customers updated on the status of open cases

• Taking ownership of end-to-end processes,

• Handing-off cases to other teams in HR Services as required

• Dealing with third party service providers

• Meeting established KPIs and SLAs.

• Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary.

• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Building partnerships with HR Partners (HRitC, HRitB, GOS and other HR Services teams) by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days
• Training Provided
• Flexible Working Hours
• Work from Home