Promicom Services (M) Hiring! Contract Customer Service Executive 客戶服務主管 in Selangor, Earn up to MYR 4,000 - Ricebowl

• Minimum Diploma qualification.
• Open to fresh graduates (less than 1 year working experience).
• Strong proficiency in English, Cantonese, and Mandarin as this role will require liaising with Mandarin/Cantonese-speaking clients and partners (spoken & written).
• Strong communication skills with the ability to explain processes clearly.
• Basic to intermediate Microsoft Office skills (Excel, Outlook, Teams, Word).
• Strong attention to detail, especially in documentation, invoicing, and compliance tasks.
• Able to work under pressure, meet deadlines, and handle challenging customer interactions professionally.

Customer Service Specialist (Hong Kong Market) | 客戶服務主管

Location:Wisma Shell, Cyberjaya(until Jun 2026)| Sunway Square Mall(effective July 2026)

Sunway Square Corporate Tower

Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya, Selangor

Working Hours: 9:00am – 6:00pm (Mon – Fri) -HYBRID

Contract Duration: 1 year (renewable)

Salary: RM 3400 

Cantonese Language Allowance RM500

Overtime Allowance: Entitled

Additional: Medical Card, PA Coverage, EPF, Socso, EIS

Job Overview

We are seeking a Customer Service Specialistto support Shell’s Fleet Direct-to-Consumer (DTC) operations for Hong Kong. This role is part of the Order-to-Cash (OTC) journey, responsible for delivering high-quality customer service support from order placement to invoicing, dispute handling, and issue resolution.

You will act as the key contact point for customers, ensuring smooth coordination across internal teams while providing timely and accurate responses through phone, email, and digital channels.

Key Responsibilities

• Manage end-to-end order processing, including order placement, amendments, scheduling, and delivery tracking.
• Handle customer enquiries and coordinate with supply chain and internal teams to ensure timely fulfilment.
• Support invoicing and transactional processes, ensuring accuracy and compliance.
• Manage blocked orders and support basic credit and payment enquiries (cash allocation, refunds, direct debit issues).
• Own end-to-end dispute management, including logging cases, investigation, follow-up, and closure communication.
• Handle customer complaints, feedback, and service issues while ensuring resolution within agreed SLA.
• Support digital and online services such as live chat, website enquiries, and social media responses.
• Proactively encourage customers to adopt self-service tools and online platforms.
• Identify process gaps and work with stakeholders across HK & Macau to drive continuous improvement.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Allowance Provided
• Training Provided
• Work from Home
• 5 Working Days
• Overtime Pay