Contract Customer Service - Inbound Jobs, salary up to MYR 3,300 in Manpower Staffing Services (Malaysia) Sdn. Bhd. Bandar Kuala Lumpur - Ricebowl

• Fresh graduate or minimum 1 year experience in customer service, preferably in financial services.

• Strong communication skills and ability to handle customers with professionalism and empathy.

• Able to work rotating shifts according to schedule.

• Positive attitude and willingness to learn.

Scope: Credit Card Support & Other Products

• Handle inbound customer inquiries related to credit card services, including transactions, statements, card features, and account issues.

• Provide support on additional banking or financial products as assigned.

• Deliver prompt, accurate, and courteous service to ensure a positive customer experience.

• Adhere to all internal service standards, compliance policies, and operational procedures.

• Escalate complex cases to the appropriate teams when necessary.

• Maintain accurate documentation of customer interactions in the system.

• Sick leave
• Annual leave
• Medical and Hospitalisation Leave
• Training Provided
• Annual Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days
• Performance Bonus
• Allowance Provided