Customer Service Representative cum Technician

AECO Technologies (M) Sdn Bhd

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Full Time

Cheras, Kuala Lumpur

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Posted 3 months ago • Closing 9 Jul 2022

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Requirements

  • Possess minimum SPM
  • Minimum 1-year working experience in customer service
  • Can speak English and Bahasa Malaysia. Mandarin is an advantage
  • Preferably worked in Mobile phone or electronics sector
  • Experience in Level 1 Technical questions is an advantage
  • Patient, confident, good listening skills and attentive to details
  • Excellent communication and problem-solving skills
  • Able to work under pressure

Responsibilities

  • Diagnostic and repair of gps electronics/watch products
  • Provides support to the service and sales team including administrative support and/or customer service. Serves as a support and liaison between company personnel and customers
  • Resolve products or services complaints by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment
  • Technical support and explaining to customers regarding company products, warranties, service, pricing and guidelines
  • Check customer data, daily data entry and revise data in system and related documentation filing
  • Ensuring RMA shipments are sent out and returned smoothly

Benefits

  • Annual leave and sick leave
  • Bonus
  • KWSP, SOCSO and EIS

Additional Benefits

  • Annual Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Training Provided
  • Company Trip

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About Company

jobs in AECO Technologies (M) Sdn Bhd

AECO Technologies (M) Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in AECO Technologies (M) Sdn Bhd

AECO Technologies (M) Sdn Bhd

Customer Service / Helpdesk

View Company ▶