Mandarin and English Customer Service (Jb area)

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Full Time

Iskandar Puteri, Johor

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Posted a month ago
• Closing 15 Jun 2022

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Requirements

  • Able to communicate in Mandarin (role requires candidate to liaise with Taiwan clients) and English.
  • Able to read Traditional Mandarin words.
  • SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
  • You are required to work on rotational shifts. Will be given 1 day off in a week.
  • Working experience in the service industry will be an added advantage for this position.

Responsibilities

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Benefits

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
  • Additional benefits - Shift allowances, Performance incentives and Overtime claims

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