Mandarin and English Customer Service (Jb area)
Posted a month ago
• Closing 15 Jun 2022
Requirements
- Able to communicate in Mandarin (role requires candidate to liaise with Taiwan clients) and English.
- Able to read Traditional Mandarin words.
- SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
- You are required to work on rotational shifts. Will be given 1 day off in a week.
- Working experience in the service industry will be an added advantage for this position.
Responsibilities
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Benefits
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
- English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
- Additional benefits - Shift allowances, Performance incentives and Overtime claims
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