Customer Service Specialist

Startek

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Full Time

Petaling Jaya, Selangor

Fresh Graduates

Posted 16 days ago • Closing 28 Oct 2021

Requirements

  • Able to work on Rotating Shift (between 7am to 1am), Public Holidays and weekends
  • Fluent in English and Mandarin
  • Must be energetic, positive minded and good team player
  • Looking for applicants with legal right to work in Malaysia
  • At least SPM graduate who are interested to start their career in a call center are also encouraged to apply

Responsibilities

  • Handling all Inbound calls.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Benefits

  • Various Allowances
  • Attractive Incentives
  • Annual Leave
  • Sick Leave
  • Full Training Provided
  • Subsidized accommodation (if needed)
  • Shuttle service provided based on specific location
  • Internal Job Posting: opportunity to apply to transfer within Aegis Malaysia or to other Aegis locations worldwide at the discretion on Management.
  • Career Growth & Training Programs:
  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
  • English Training – Aegis provides English training for Aegis employees who would like to improve their communication & business writing skills.


Additional Benefits

  • 5 Working Days
  • Shift Allowance
  • Language Allowance
  • Training Provided

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