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【電話面試 + MCO期間線上培訓】RM 2,500 Basic Cantonese-English Speaking Customer Service Support (Open to Fresh Grads) @ Georgetown, PG

Global Outsourcing Company

Full Time

Georgetown, Pulau Pinang

Fresh Graduates
Fast Response

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Posted 9 days ago • Closing 25 Feb 2021

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Requirements

REMARK:

- You will be getting training and support from home during the MCO Period.
- Preferably to have stable internet connection is required during the Work from Home period.


  • Good proficiency in Cantonese, Traditional Mandarin (Typing & Reading), English is a must for this role.
  • Open to Fresh Grads (Diploma/ Degree Holder), or SPM holder with minimum 6 months of experiences in Call Centre nature. 
  • Have no issue to work on rotational shift between 7am to 6pm, 9 hour per shift, 5 days per week (Rotational offday).
  • Fluent and understand Customer Service mindset.
  • Have no issue to start joining immediately/ less than 1 month notice.

Responsibilities

  • Provide timely support to customers through available communication channels.
  • Handle customer’s concerns positively and professionally.
  • Identify and escalate priority issues through proper channels when necessary.
  • Works with other team members in identifying better ways in providing better customer support.
  • Participate in additional training courses as required.
  • Maintains and improves the quality of service by giving recommendations.
  • Keeps job knowledge up to date by attending upskill training to improve skills.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies set by the company.

Benefits

  • WORKING HOUR: Rotational shift between 7am to 6pm, 9 hours per shift, 5 days per week (Rotational offday).
  • WORKING LOCATION: Georgetown, Penang (Supporting at office once MCO is lifted)
  • INTAKE DATE: IMMEDIATE INTAKE

 

SALARY PACKAGE:


  • RM 2,200 Basic + RM 300 Language Allowance (FIXED) for Fresh Grads; Basic salary is negotiable up to RM 3,000, provided talent has 5 years of working experience in CSA/ BPO/Call Centre.
  • Up to RM 200 KPI Allowance + EPF + SOCSO + 10 Days Annual Leave + 14 Days Medical Leave
  • 3 weeks of Paid Training will be provided.

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About Company

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Global Outsourcing Company

Call Center / BPO

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Call Center / BPO

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