Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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1. Assisting guests and patrons by opening of car doors for guest and patrons at all times. Greeting guests with the right verbiage and to be warm and friendly at all times.
2. Communicate with Bell Service Agents for luggage assistance and escorting guests to Front Desk.
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Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel's Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
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Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
Understanding the guests’ preferences to ensure that services offered meet their needs.
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Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
Understanding the guests’ preferences to ensure that services offered meet their needs.
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Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
Understanding the guests’ preferences to ensure that services offered meet their needs.
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Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
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Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
Understanding the guests’ preferences to ensure that services offered meet their needs.
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