Perform a variety of work in the maintenance and repair of general building and grounds at various facilities/sites including carpentry, electrical, plumbing, and painting tasks.
To perform maintenance repairs and services. To do daily technical inspection rounds and checks on the proper functioning of installations.
Conduct corrective service and repair / restoration works where and when necessary.
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Customer Service: Handling guest complaints related to housekeeping service and taking immediate action to resolve issues. Ensuring guest satisfaction with the cleanliness and maintenance of their rooms is a key part of the role.
Training and Development: Conducting training sessions for new hires and ongoing training for existing staff on cleaning procedures, the use of cleaning chemicals and equipment, and customer service standards.
Compliance and Safety: Ensuring that the housekeeping department complies with hotel policies and legal regulations related to workplace safety and health standards. This includes training staff on the proper use of chemicals and equipment and ensuring that all work is done in a safe manner.
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Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
Process reservations, cancellations, and modifications accurately and efficiently. • Ensure the front desk area is clean, organized, and presentable at all times.
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