Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
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Foster and maintain relationships with existing clients through sales calls and regular site inspection to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
Provide timely updates to superior and team on activities and market information. Review account portfolio regularly and present to management to provide analysis of each account and forward action plans
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Content Creation: Develop engaging content for various marketing channels, including social media, email campaigns, website, and print materials.
Social Media Management: Manage and grow our hotel's presence on social media platforms, including Facebook, Instagram, Twitter, and LinkedIn. Create compelling posts, interact with followers, and monitor trends.
Public Relations: Assist in developing and maintaining relationships with media outlets, influencers, and industry partners. Coordinate press releases, media interviews, and press events.
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Create positive and memorable guests’ experiences within the hotel lobby and reception area.
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
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As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar carts are fully stocked for daily operations and work cohesively to support operations with ad-hoc service requests.
Job Responsibilities
Responsible for the handling and receiving of all inventories from loading dock to main store
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Identify and develop new business opportunities within the corporate travel industry/leisure
Generating and maximizing business potential of designated portfolio through daily sales calls, telephone calls, effective account servicing, site inspection and entertainment
Prepare correspondence to customers and internal booking reports, and maintain sales files
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Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
...
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
...