Maintain great and collaborative atmosphere to achieve and maintain high satisfaction from customer.
Ensure the restaurant is organized and restocked for the full service and order the stock according to requirement.
Maintain high socialize and able to resolve all issues from within management and from customers.
Ensure low wastage level of products.
Track customer behavior and sales trend to stimulate and achieve higher result.
Promotes teamwork among staffs to enhance sales performance and customers' satisfaction.
Hire and provide on-the-job training to waiters, kitchen crew & bartender to strengthen their current performance.
Prepare daily, weekly or monthly report and employee performance report.
Perform process for opening and closing cashier.
Promote & share the latest menu with customers.
Attend and solve customers' complaints effectively.
Provide constructive ideas to increase the outlet's sales performance.
Coordinate & cooperate with all the company departments.
Report to the Operation Manager, responsible for the business performance of the Outlet, as well as maintaining high standards of food, services, and health and safety.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Escalate information from top management to employees and vice versa.
Collaborate with HR to prepare Punch Card Record, Annual Leave Form, New Staff Form, OT Form in well-detailed.
To provide a great experience to customers through friendly interaction, discovery & recommendation. To understand customers' needs and help them whenever possible.
To prepare amazing burgers by ensuring the products are cooked, assembled, and served according to the highest standard and quality set by myBurgerLab.
To be able to adapt to constant changes and being able to handle stress working in a restaurant.
Other duties of a geek at myBurgerLab include but are not limited to:-
Prepare the food according to the Standard Operating Procedures (SOP) to achieve great quality products while maintaining the highest standard of hygiene and keeping the kitchen organized.
To make use of Checklists, station cheat sheets, thermometers, timers, and other necessary tools to work more effectively.
To provide a friendly and homey experience for all myBurgerLab customers.
To take customer's orders by interacting, discovering, and suggesting.
To manage customer expectations when they dine at any myBurgerLab outlet.
