Maintain great and collaborative atmosphere to achieve and maintain high satisfaction from customer.
Ensure the restaurant is organized and restocked for the full service and order the stock according to requirement.
Maintain high socialize and able to resolve all issues from within management and from customers.
Ensure low wastage level of products.
Track customer behavior and sales trend to stimulate and achieve higher result.
Promotes teamwork among staffs to enhance sales performance and customers' satisfaction.
Hire and provide on-the-job training to waiters, kitchen crew & bartender to strengthen their current performance.
Prepare daily, weekly or monthly report and employee performance report.
Perform process for opening and closing cashier.
Promote & share the latest menu with customers.
Attend and solve customers' complaints effectively.
Provide constructive ideas to increase the outlet's sales performance.
Coordinate & cooperate with all the company departments.
Report to the Operation Manager, responsible for the business performance of the Outlet, as well as maintaining high standards of food, services, and health and safety.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Escalate information from top management to employees and vice versa.
Collaborate with HR to prepare Punch Card Record, Annual Leave Form, New Staff Form, OT Form in well-detailed.