Inquiry management (inbound and outbound):

Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner

Handle customer and driver complaints

: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction

Match supply and demand:

Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate

Understand and follow the company procedures:

Provide accurate, valid and complete information by using the right methods/tools

Able to handle customers through email and also live chat

Able to type and write in multilanguage (Such as English and Mandarin preferred)

Good communication skills and have a fast typing speed

Need to follow up with customer from time to time to achieve overall satisfactory

Respond to customer inquiries in a timely manner

Solve problems encountered daily by communicating with customers

Strong communication and coordination skills, able to handle the urgent cases