全职 Technical Customer Support Analyst 工作, 薪水, Cigna Health And Life Insurance Company WP Kuala Lumpur 公司招聘中 - Ricebowl

• Main duties and responsibilities Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
• Install, configure, and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/ outages to the IT Service Desk team leader.
• Prioritising and allocating within IT Support teams all requests.
• Required Skills

Two years of experience within an IT support team

• Incident management skills
• Experience with Avaya desk phone setup and mobile phones
• Experience with a call management system
• Experience with Microsoft Office
• Windows 10 support and build experience.

(Both OS and PC hardware)

• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching*
• Desirable Skills ITIL foundation certified.
• Microsoft certification.
• Experience with Service

Now.

• About

You Communicate clearly and effectively.

• Excellent communication skills and be able to correspond efficiently and effectively.

This includes both verbal as well as written formats.

• A positive ‘can-do’ attitude with a strong commitment to customer support.
• About

The Cigna Group*

• Cigna Healthcare, a division of

The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.