Duties and Responsibilities of Academic Support
Reporting Lines:
This position reports directly to the Academic Director. The incumbent’s primary role is to support the Academic Director in:
- Providing administrative support to facilitate the smooth running of courses;
- Liaising with various stakeholders on day-to-day academic support matters.
Duties and Responsibilities
- Compiling Learning materials and assessments
- Communicating with lecturers on scheduling and academic matters
- Interacting with students on feedback
- Working with Operations team on the allocation of resources to support running of classes
- Arranging and scheduling of invigilators for physical examinations
- Coordinating with Academic and Examination Board members
- Prepare and compile reports as when required
- Updating & maintaining the SMS prospective student database;
- Advising students regarding fee payment instalments, key student contract terms & conditions and course schedules;
- Application Fee collection & generation of first payment advice;
- Collecting & collating student documentation for submission to Student Services to facilitate course admission;
- Coordinating all administrative requirements to ensure the smooth running of classes;
- Secondary point of contact for student & lecturer complaints;
- Conduct course previews as and when required;
- Assist the Academic Director as required.
Requirements
- Diploma or Degree in any discipline;
- Fresh graduates are welcome to apply;
- Have excellent Communication Skills;
- Be able to work in a fast-paced environment while being meticulous;
- Be self-motivated, pro-active and possess problem solving skills;
- Prior experience, especially in the education sector would be an advantage, though not mandatory, and candidates without experience will be given equal consideration.