全职 Technical Storage Server L1 工作, 薪水 up to MYR 4,000, SRG Asia Pacific Sdn. Bhd. Federal Territory 公司招聘中 - Ricebowl

• Handle and manage customer cases assigned via Queue Manager
• Provide timely resolution, updates, and follow-up within SLA
• Ensure all case documentation, updates, and records are accurate and complete
• Perform basic troubleshooting using predefined responses and diagnostic tools
• Support customers via remote troubleshooting tools where required
• Coordinate and dispatch Field Engineers for on-site or remote hands support
• Liaise with vendors and internal teams to ensure smooth case resolution
• Manage parts ordering and dispatch when required
• Follow escalation process based on case severity and priority
• Maintain clear, professional, and accurate communication with customers and internal stakeholders
• Collaborate with L2/L3 and SME teams for complex issue resolution
• Support continuous improvement by following processes and best practices
• Demonstrate critical thinking and problem-solving in daily operations
• Maintain punctuality, attendance, and adherence to roster schedule

Job Type: Full-time

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Work Location: In person