G Hotel Gurney Hiring! Full Time Front Office Associate in Pulau Pinang, Earn up to MYR 1,900 - Ricebowl

Job Scope Summary:
As a Front Office Associate, you will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations and payments, assigning rooms, and ensuring excellent customer service throughout the guest’s stay. You will also coordinate with other hotel departments, resolve guest concerns professionally, perform administrative tasks, and contribute to creating a positive and memorable guest experience while maintaining professionalism and teamwork.

Key Responsibilities:

• Welcome guests warmly and manage smooth check-in and check-out processes.
• Handle room reservations accurately through phone, email, and walk-in inquiries.
• Provide excellent customer service by assisting guests with requests and concerns.
• Process guest payments securely and maintain confidentiality of transactions.
• Assign guest rooms based on preferences and room availability.
• Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction.
• Resolve guest complaints professionally and escalate issues when necessary.
• Perform administrative duties including updating guest records and processing documentation.
• Demonstrate strong communication, multitasking, and problem-solving skills in a fast-paced environment.
• Maintain professionalism, teamwork, attention to detail, and adaptability while delivering memorable guest experiences.

Pay: From RM1,900.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person