全职 Assistant Manager - Enterprise Application Support (Microsoft Dynamics) 工作, 薪水, Hartalega Selangor 公司招聘中 - Ricebowl

OVERVIEW

• Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
• Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
• Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
• Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
• Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
• Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
• Navigate internal and external audit engagements by validating system controls and upholding strict enterprise compliance standards.
• Champion user-focused service standards to elevate stakeholder confidence, maximize user satisfaction, and sustain high-quality operational delivery.
• Complete strategic IT initiatives and technical assignments delegated by management to advance overarching departmental objectives.

REQUIREMENTS

• Bachelor’s Degree in Computer Science, IT or any related field.
• Minimum 5 years of progressive IT support experience in a manufacturing environment, including experience supervising technical staff in 24/7 operational settings.
• Technical proficiency in data validation and troubleshooting, alongside a strong capability in incident management and root cause analysis (RCA) within production environments.
• Ability to coordinate complex system upgrades, including System Integration Testing (SIT) and User Acceptance Testing (UAT), while ensuring operational compliance and audit readiness.
• Strong analytical skills to evaluate business processes for system improvements and the communication capability to bridge technical teams with manufacturing stakeholders.
• Basic knowledge of Enterprise Resource Planning (ERP) or accounting systems such as Microsoft Dynamics FO, BC, Acumatica,, Sage, Infor, Epicor, or SAP Business One.