全职 Application Engineer 工作, 薪水, Keysight Technologies Pulau Pinang 公司招聘中 - Ricebowl

Responsibilities:

• Provide responsive and in-depth pre- and post-sales technical support for instrument control and automation software.
• Understand customer problems and efficiently resolve technical inquiries via remote channels such as phone, email, and portals.
• Research solutions by replicating customer issues in the lab.
• Connect all layers (hardware, software, and user workflow) by troubleshooting end-to-end system issues, not just software.
• Identify gaps between customer expectations and current software capabilities and provide workarounds/recommendations as necessary while delivering proactive feedback to Product Management and R&D teams.
• Provide customer insights by acting as the technical voice of the customer (VoC) and influencing product roadmap and enhancements.
• Contribute technical articles to the KeysightCare Knowledge Base.

Qualification:

• Bachelors/Master/Dr. Degree in Electrical, Electronics Engineering or equivalent.
• Typically, 8+ years of experience in using Test & Measurement instrumentation/software
• Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.
• Possess a customer-first mindset with the passion to serve customers.
• Requires in-depth technical knowledge and experience in job and ability to work independently.
• Be able to handle multi-task and work under pressure.