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MYR2,500 - MYR4,000 Per Month
全职
Brickfields, WP Kuala Lumpur
最后机会申请此工作。
Posted 2 months ago • Closing 8 Aug 2023
最后机会申请此工作。
任职资格
Who are we looking for?
- SPM / STPM / Diploma / Degree
- 1 year of experience in field of customer service is preferable
- Proven people skills in a similar environment to call center is desirable
- Fluent in English and Mandarin/Cantonese (speaking, writing, reading)
- Experience in travel industry preferred
- Able to work independently with minimal supervision
- Excellent interpersonal skills with flexible approach to working in a team
- Good oral and written communication skills
- Have a flexible schedule, including the ability to work shifts and weekends
- Computer literate – MS Office Applications, Basic knowledge of Internet
岗位职责
What is your mission?
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
- Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives
- Solve problems and analyze accurately with appropriate speed
- A demonstrated commitment to the call centre values
- Adaptable, with high tolerance level and ability to handle various changes and needs of operations
- Ensure diligent follow up and fulfill promises made to customer / internal functions
- Establish and maintain good relationships with customer
好处
Top reasons to work with TDCX.
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 350+ industry awards
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