Collections Associates

A reliable tele-collector to represent Courts Malaysia Sdn. Bhd to contact and claim outstanding debts from Courts’ customers. A tele-collector will have to be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

• Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
• Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified
• Update account status and database regularly
• To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
• Achieve target set on a month – to – month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements.