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客服主管
RM3,500 - RM4,000 Per Month
全职
Kuchai Lama, Kuala Lumpur
最后机会申请此工作。
Posted a month ago • Closing 24 Apr 2023
最后机会申请此工作。
任职资格
- Have at least 1 year experience in managing a team as a supervisor, or team leader.
- Matured & strong problem solver. Able to make quick decision and handle stress well when there's complaint.
- Candidate must be very fluent in English, Bahasa Malaysia & Mandarin is a must, as you will need to deal with customers & drivers who only speak Mandarin.
- Willing to work OT during peak season & on non-festive minor public holiday like Vesak, Awal Muharram etc. We are close on major festive public holiday like CNY, Hari Raya etc.
岗位职责
- The key person handles customer service team, ensuring customers are happy, delivery is on time, complaints are solved instantly, and the daily operation run smoothly.
- Ensure customer service team answer politely and correctly to customer's inquiry via various channel including email, phone, live chat, whatsapp, and facebook messenger.
- To quote prices for customised cakes for corporate gifts, wedding and birthday party
- Liaise with marketplace, collaborate partners, and corporate clients on order fulfillment and delivery matters.
好处
- A company with strong culture, non-political, comfortable, and happy working environment.
- Major contributor who worked more than 3 years will have the opportunity to become one of the early shareholders owning a pre-listed company.
- Wide learning and exposure in e-commerce online business.
- With EPF + Socso + SIP + medical benefits.
其它福利
- 5 Working Days
- Staff Activities
- Training Provided
- Allowance Provided
- Accommodation Provided
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Medical Insurance
- Performance Bonus
- Company Trip
- Staff Discount
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