Barista and Kitchen Crew (Shah Alam & KL)

Baristas:

• Deliver service with respect and dignity to each customer thus creating a connection more than the usual hello and ensures that all customers are educated on our products and services.
• Follows all company drink recipes and procedures at the same time ensuring quality is up to standard.
• Act with integrity, Honesty and knowledge that promote THE THIRD LETTER at a higher level of value towards customer.
• Develops an understanding of coffee and tea regions and the various differences in flavour and blends.
• Constantly observing the café environment and evaluating what can be done to improve daily operation needs and share among your partners
• Assist Kitchen partners to ensure food is delivered on timely manner and if needed, perform a quality check so that all food is delivered fresh and great!
• Cleanliness is part of everyone’s responsibility inside and out, so take a look around and make IT a habit of yours to maintain a clean environment.
• Maintain a clean and organized workspace so that everyone can locate stock items with ease.
• Contribute towards building a positive team environment by recognizing changes in partner’s behaviour and having the initiative to tackle the issue or consult with your superior.
• Assist with new partner training by coaching new partners while promoting positive feedback.
• Maintain a consistent punctuality while presenting yourself in smart and presentable apparel

Commis/ Kitchen Crew:

• Keeping a well-presented manner during the times on shift to promote the kitchen standard to company’s expectations.
• Producing consistent quality of food and assisting in preparation of daily shift tasks and uncertain events in the café.
• Observing stock flow in the kitchen so that now ingredients run out and take initiative to place order or ask for help from your superior.
• Act with integrity, Honesty and knowledge that promotes quartet at a higher level of value towards customer.
• Maintain a regular, consistent punctuality while presenting yourself in smart, presentable apparel.
• Constantly observing the inventory and stock to ensure product quality at top priority and monitor shelf life of each product.
• Ensuring cleanliness of the kitchen is up to standard and daily cleaning tasks are done accordingly.
• Maintains and organize kitchen flow and logistics to help assist Kitchen Manager and Demi Chef with Kitchen organization.
• Contributes positive team environment by recognizing changes in partner’s behaviour and having the initiative to help or consult with your superior.
• Assist with new Chef/Baker training while promoting positive feedback and coaching environment.