Franchise Operations Assistant Manager

Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

• Responsible to supervise tasks given to executive level and below.
• Manage daily activities, including staffing, scheduling, and franchisee interactions.
• Handle routine tasks and customer problems and escalate unusual or high priority items.
• Evaluate and provide monthly report.
• Guidance on Training of Outlet Supervisor, Leader and Service Crew.
• Assisting Franchise Operation Manager with tasks given.
• Ensure all SOP are executed accurately by Franchisee Outlets.
• Enforce and uphold Service and Product Quality.
• Advise on dos and don’ts when Franchisee Outlet reports an issue.
• To be overseeing all Franchisee Outlets together with Franchise Operation Team.
• Perform relevant reporting and report when needed the attention from Management.
• Perform site visits to ensure SOPs are followed at all time.

  Part 2 – Secondary roles which supports the primary roles above

  Responsible for New Outlet Staff & Owner Training

  • Functions trainer to train new outlet staffs for 14 days.
  • Functions trainer to train new owner for 4 days.
  • To ensure all parties understand and able to operate smoothly according to llaollao SOP.

    Responsible for Franchise store openings

    • Functions as the operation support for new store opening teams to franchisee.
    • Supports franchise with assistance and completion of the New Store Opening Checklist.
    • Based in new opening outlets during the 1st week to smoothen the outlet operation.
    • Conducts post opening visit to evaluate the stabilized operation of the store.

      Responsible for franchise store adherence to organization Standards and Procedures

      • Visits all stores and monitors store level quality issues concerning product, staffing, training and safety.
      • Ensuring audits are conducted regularly and provide action plan for store improvement
      • Provides guidance in all operational areas.
      • Supports the franchise operations teams implement any changes or additions to corporate standards and adherence to reporting procedures.