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Chat Support (Mandarin Speaker)
RM3,200 - RM3,500 Per Month
全职
Brickfields, Kuala Lumpur
Fresh Graduates
Fast Response
最后机会申请此工作。
Posted 2 months ago • Closing 15 Apr 2023
最后机会申请此工作。
任职资格
- Bachelor Degree or Diploma with min 1 year of call center experience or SPM with min 3 years of call center experience
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate in Mandarin, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
岗位职责
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following social media documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the social media processes
- Able to read, write, and speak fluently and spontaneously in both English and Mandarin.
好处
- Will be discuss
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