RM 4,000 Mandarin Speaking Senior Customer Support (Social Media)- Open to Fresh Grad

Global Outsourcing Company

登录即可查看工资

Full Time

KL City, WP Kuala Lumpur

Fast Response

最后机会申请此工作。

Posted 3 months ago • Closing 15 Jul 2022

最后机会申请此工作。

此职位已关闭申请需求

关闭申请需求意味着此职位已完成招聘目的,暂时不开放申请了。
您可在公司页面浏览此公司其他的工作空缺,或者浏览其他相似工作

任职资格

  • Well-Conversed in both Traditional Mandarin and English (Read, Speak, Type ) is a must.
  • Fluent in speaking Cantonese would be an added advantage!
  • Fresh Graduate with Degree qualification is encouraged to apply
  • Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service
  • Have no issue to be based at KL Sentral office.
  • Possess own Transport!
  • Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift)!
  • Have no issue to work 5 rotational days per week (Including Weekend & Public Holidays)!
  • Have no issue to start working on July 2022

岗位职责

Job Summary: A chat support role on solving Social Media advertising related inquiries. Since IT's a chat support role, your Mandarin and English writing has to be good. However, from time to time, you will have to perform OUTBOUND CALLS for follow up cases. Since you will be expose to service clienteles from China, Taiwan, and HongKong, it's a must to well conversed in both Mandarin and Cantonese and English   

  • Provide primarily customer service based phone support to customers.
  • Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.

好处

  • Salary: Basic RM3,300 to 3,500 (Subject to Experience & Interview Performance) + Allowances + 28 Days Annual Leave (AL)(Overall up to RM4,000)
  • Other Benefits: Medical Insurance + EPF + SOCSO
  • 3 Weeks Paid Training will be provided (with basic salary paid)
  • MNC Working Environment.
  • KL Sentral, Next to Nu Sentral (Strategic Working Location, Biggest Transportation Hub in KL)
  • Variety of food choice, Entertainment & Shopping malls nearby office.

其它福利

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • 5 Working Days

求职提问

有问题不要憋在心里,让雇主直接回复您!
scam job notice

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Learn More

About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Call Center / BPO

View Company ▶

About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Call Center / BPO

View Company ▶