Responsible, positive work attitude, confident, self-motivated and well organized.
Proven ************* years working experience in similar industry. Fresh graduates are encourage to apply.
Candidate must possess own transportation.
Able to long working hours.
Must be willing to work in Petaling Jaya.
Highly proficient in the English and Mandarin language (written and spoken)
Work with customer care team to ensure proper customer service is being delivered.
Greet customer and merchant warmly and ascertain problem or reason for calling.
To handle all enquiries from customer and merchants, provide appropriate feedback and alternatives within the time limits.
Provide accurate, valid and complete information by using the right methods or tools.
Build sustainable relationships of trust through open and interactive communication.
Identify and assess customers' needs to achieve satisfaction.
Contribute to team effort by accomplishing related results as needed.
Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.
To provide support and user guidance for Company’s services and products.
Event coordinate & supervise.
Assist in any ad-hoc tasks as and when is assigned by immediate superior.
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