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Customer Care Executive ( Aeon Bukit Tinggi)
Posted 4 months ago
• Closing 11 Feb 2022
任职资格
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field, preferably related to retail management.
- Preferably have experience in customer care & service enviroment.
- Must have pleasant and outgoing personality.
- Possess strong negotiation and communication skills in English, Mandarin and Bahasa Malaysia.
岗位职责
- To build and maintain relationships with all at management level in all of the Department to facilitate the efficient escalation and resolution of Customer issues.
- To compile Customer Complaint letters from all stores.
- To Monitor and attend to all Customer Voice
- To assist Customer Care Manager in daily working task.
- To monitor overall in Member Card and Service Counter activities.
- To communicate management objectives to the team and to ensure that the efforts of the team are focused on achieving these objectives.
- To ensure that all correspondence (faxes/e-mails/letters) are handled properly & on a timely basis and according to set standards in order to maintain quality customer service.
- To consult with Customer Care Manager on the Customer Care Departments staff skills gap.
- To support all process management in planning, execution, auditing of Cashier or related to Customer Care Project.
- To monitor and prepare Customer Care Manager Reports.
- To act as proxy in the absent of Customer Care Manager.
好处
- Free Medical
- EPF, Sosco
- Transportation
- Bonus
- Salary Increment
- Training Provided
- Further Education Opportunity
- Uniform
- Staff Canteen
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Marketing, Commerce, Advertising/Media or equivalent.
- Preferably Junior Executives specializing in Property / Real Estate or equivalent.
- Candidate from Marketing background is also encouraged to apply.
- Must have pleasant and outgoing personality.
- Possess strong negotiation and communication skills in English, Mandarin and Bahasa Malaysia.
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About Company
About Company