1. Cost management (outlet)

• Efficiently manage outlet’s cost to ensure expenses are spent optimally and effectively within budget. Key tasks involved are:
• Monitor and ensure outlet’s maintenance fees are kept at required level.
• Monitor ingredients and materials purchases as required.
• Monitor and manage outlet’s utilities fees effectively.
• Monitor and maintain outlet’s manpower cost according to company’s standards.
• Other cost related items.
• Accurately assign petty cash to each outlet to ensure petty cash is managed appropriately.

2. Manpower arrangement

• Relocate manpower across outlets timely based on the need of respective outlet to ensure business well-functioning.

3. Inspection / audit

• To audit stock level timely and order stock to ensure outlet stock is sufficient. To inspect incoming stocks, i.e. temperature of food, freshness of ingredients, etc.
• To ensure food and drinks qualities consistency in a timely manner to ensure product quality is consistency maintained.

4. Cautiously monitor cleanliness of the outlet. Key tasks involved are:

• Inspect on staff’s personal hygiene, i.e. handwashing, attire, etc.
• Inspect on food quality, i.e. temperature of food, freshness of ingredients, etc.
• Inspect and check on electrical appliances, i.e. stoves, fridges, etc.
• Inspect and check on electrical fittings, i.e. light, switches, etc.

4. Training & staff development

• Provide comprehensive training / briefing on all SOPs for respective workstations, menu items, etc. to new and existing employees to ensure they excel in their job. Briefing sessions should include:
• Job scope and basic company information to new employees.
• Any latest information pertaining to any work or company related matters.

5. Customer service - Continuously provide advanced customer service by achieving the followings:

• Deal with and resolves customer complains patiently.
• Explain company’s policies when necessary.
• Provide appropriate compensation when necessary.

6. Administrative work & scheduling

• Efficiently and accurately complete monthly paperwork to ensure timely submission. Key tasks involved are:
• Record petty cash flow accurately.
• Fill up attendance record.
• Record daily sales and bank in records.
• Record detailed incident report.
• Ensure work schedule is always completed and announced to the team at least two weeks in advance for manpower planning purpose.

7. Industrial relations - To tactfully handle disciplinary issues, if any, to maintain workplace harmony. Key tasks involved are:

• Mitigate conflicts between employees when dispute arises.
• Take disciplinary actions deemed appropriate on employees who have violated company’s policies.

8. Others:

• To effectively and proactively act as a liaison between company and outlets on various administration matters, i.e. recruitment, reporting, receive and deliver messages / memo / announcement, etc.
• Other tasks and responsibilities as and when assigned by your superior.

Authority

• Approve or reject leave applications.
• Manpower arrangement, i.e. scheduling of timetable, hire or relocate employees to different outlet when necessary.
• Petty cash handling, i.e. to distribute petty cash to each outlet monthly.
• To take disciplinary actions to employees.
• To receive stocks from suppliers.
• Liaison with relevant shopping mall authorities on maintenance issues.