Rma Engineer
Posted 2 days ago • Closing 6 Dec 2024
任职资格
Be our RMA Engineer
As an RMA Engineer, you’ll manage phone device repairs, liaise with stakeholders, track SLAs, troubleshoot technical issues, optimize processes, maintain records, and collaborate cross-functionally for a seamless repair experience.
Who Are We?
CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.
What Qualifications and Experience Will You Bring to Excel in This Role?
- Bachelor's degree in engineering, electronics, or a related field is preferred.
- Minimum of 3-5 years of experience in a repair or technical support role, preferably within the electronics or telecommunications industry.
- Proven experience managing repair processes and working with third-party repair services.
- Strong understanding of phone device repair processes, including hardware and software troubleshooting.
- Familiarity with quality standards and procedures for electronics repair.
- Proficiency in using repair management software and tracking tools.
- Ability to effectively communicate with stakeholders, including engineers, technicians, procurement teams, and management.
- Strong problem-solving skills and the ability to troubleshoot and resolve technical issues.
- Ability to analyze repair data and identify trends or areas for improvement.
- Attention to detail and accuracy in record-keeping and reporting.
- Ability to work collaboratively with cross-functional teams to ensure a seamless repair process and customer experience.
- Experience in identifying opportunities for process improvement and implementing changes to enhance efficiency.
- Up-to-date knowledge of industry trends and technological advancements in phone repairs.
岗位职责
What Role Will You Play in Shaping CompAsia's Future?
- Manage the repair process of phone devices, both inbound and outbound, ensuring all repairs are completed efficiently and accurately.
- Communicate with stakeholders to provide updates on repair status and address any concerns or issues that may arise.
- Monitor and track repair SLAs with third-party repairer to ensure repairs are completed within the agreed upon timeframe.
- Ensure all repairs are completed on time and meet quality standards, following established processes and procedures.
- Coordinate with the engineering team to troubleshoot and resolve any technical issues that may arise during the repair process.
- Build capabilities and providing guidance to repair technicians to ensure they have the necessary skills and knowledge to effectively repair phone devices.
- Maintain accurate records of all repairs, including tracking repair history, parts used, and costs associated with each repair.
- Identify opportunities for process improvement and implement changes to streamline the repair process and increase efficiency.
- Collaborate with the procurement team to ensure all necessary parts and materials are available for repairs.
- Conduct regular audits of the repair process to identify areas for improvement and ensure compliance with company policies and procedures.
- Assist with inventory management, including tracking and ordering replacement parts and materials as needed.
- Stay current on industry trends and technology advancements in phone repairs to ensure the repair process remains up-to-date and effective.
- Provide regular reports and updates to management on repair metrics, including repair turnaround time, quality of repairs, and cost per repair.
- Collaborate with other departments, such as customer service and sales, to ensure a seamless repair process and customer experience.
- Other duties as assigned to support the overall success of the repair department and company goals.
好处
- Young, Fun & Vibrant Culture
- Attractive medical allowances & flexible allowances
所需技能
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