jobs in Mr. D.I.Y. Trading Sdn Bhd

Customer Service Executive

MYR2,000 - MYR2,700 Per Month
Fresh Graduates
Hot Job

此工作已有超过 40 人提交申请

Posted 13 hours ago • Closing 4 Aug 2024

此工作已有超过 40 人提交申请

任职资格

  1. Candidate must possess at least Degree/ Diploma in any field
  2. At least 1-2 years working experience, fresh graduates are encouraged to apply
  3. Required language: English, Bahasa Malaysia
  4. Must willing to work at HQ, Seri Kembangan

岗位职责

  1. Handle Careline telephone calls with friendliness and professionalism by directly assisting/liaising with customers for tasks such as handling complaints/feedback/compliments, checking stock availability, and answering product inquiries.
  2. Handling & managing Enquiry email on daily basis.
  3. Handling & interacting the Facebook Inbox Ai chat & wall review on daily basis.
  4. Handling & managing Customer Feedback Survey E form on daily basis.
  5. Take ownership of customer’s issues; follow up complaint case with resolution until closed.
  6. Store assistance, interacting, response via CS Skype for Customer Service matters.
  7. Compile, update and organize tracking file on daily basis.
  8. Immediate reporting/ update to Superior for any urgent case/ crisis.
  9. Reports submission on time as per required.
  10. Adhere and perform SOP consistently.
  11. Ensure CS Department aligned with Company’s vision, mission and objectives.
  12. Maintaining the orderly workflow according to urgencies and priorities.
  13. Reporting, feedback and highlight to Superior any matter requires.
  14. Foster good customer service environment among colleagues and nurture a teamwork spirit through encouragement and empowerment.
  15. Perform good skill, knowledge and portray good customer service behavior and quality with positive minded.

好处

  • Free parking
  • Maternity leave
  • Parental leave
  • Overtime payment
  • Performance bonus

所需技能

Communication Skill Time Management Product Knowledge Cold Calling
scam job notice

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jobs in Mr. D.I.Y. Trading Sdn Bhd

Mr. D.I.Y. Trading Sdn Bhd Mr. D.I.Y. Trading Sdn Bhd is top company

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关于公司

jobs in Mr. D.I.Y. Trading Sdn Bhd

Mr. D.I.Y. Trading Sdn Bhd Mr. D.I.Y. Trading Sdn Bhd is top company

客户服务 / 服务台