jobs in Global Outsourcing Company

(Basic Rm3800) Mandarin Speaking Customer Service Adviser for Tech Company @Pj

MYR3,400 - MYR3,800 Per Month
Fast Response

最后机会申请此工作。

Posted a month ago • Closing 27 Jun 2024

最后机会申请此工作。

任职资格

  1. Candidates with SPM qualifications and above
  2. Fluent proficiency in simplified Mandarin, Bahasa Malaysia, and English (read, speak, type)
  3. Able to work on Monday – Friday 7.30am – 6pm & Saturday – Sunday 8am – 5pm (5.5 days a week).
  4. Candidates with CS experience
  5. Outstanding verbal and written communication skills.
  6. Good problem-solving skills and critical thinking.

岗位职责

  1. Handling inbound calls, emails, and live chat regarding inquiries, policy information, account management, claims processing, and general support.
  2. Filing customer records, including contact information, purchases, and billings.
  3. Providing customers with clear instructions to resolve issues.
  4. Rerouting customer calls to other departments when advanced solutions are needed.
  5. Maintain high level of customer satisfaction whilst maintain a professional manner.
  6. Be familiar with all policy, processes, and product knowledge and escalation paths.
  7. Remain polite, patient, and courteous with customers throughout the experience.
  8. Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.

好处

  1. Monthly Salary: RM3800 Basic + Up to RM200 KPI
  2. EPF + SOSCO
  3. Annual Leaves and Medical Leaves
  4. 1 month of training with basic salary will be provided.
  5. Variety of facilities in company (pool, gym, rest zone and cafeteria)
  6. Free shuttle van service is provided from Ara Damansara LRT Station
  7. Workplace is 10 minutes walking distance from Ara Damansara LRT Station
  8. Opportunities for career advancement within the company
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jobs in Global Outsourcing Company

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客户服务 / 服务台

关于公司

jobs in Global Outsourcing Company

Global Outsourcing Company Global Outsourcing Company is top company

客户服务 / 服务台